Provisioned + shipped

Global

Direct-to-patient or to-site

Replacement workflow

Fast

Lost/damaged device handling

Connectivity

SIM

Cellular-enabled kits available

Operational device management for clinical trials

Global Device
Provisioning Logistics Handled End-to-End.

From sourcing to kitting to enrollment to replacement, Delve manages every device, every SIM, and every update—so sites and sponsors never have to. Standardized kits, documented workflows, and real-time visibility keep study operations moving.

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Reduce site burden · Prevent delays · Keep participants connected.

KIT

SIM

SHIP

RMA

Provisioning Workflow

Source → Configure → Ship → Support

Device sourced + validated for protocol requirements.

Kit configured: SIM activated, labeling applied, onboarding steps included.

Replacement ready: loss/damage workflow triggered, shipment coordinated.

Full visibility Track inventory, shipments, and replacements

Full-Service Provisioning for Wearables, Tablets & Kits

Clinical trials fail when devices fail. Delve handles the entire operational layer — sourcing, configuring, shipping, tracking, updating, and recovering devices across global deployments.

Device sourcing, inventory forecasting & study planning
Pre-configuration, labeling & patient-ready packaging
SIM activation, data plans & connectivity validation
MDM setup (lockdown mode, app restrictions, remote wipe)
Wearable pairing, testing & QC validation
Shipping, customs handling & global logistics
Returns processing, diagnostics & NIST 800-88 data wipe
Replacement flows with concierge-led coordination

The Four Pillars of Device Logistics Excellence

Device programs fail when provisioning is inconsistent, connectivity breaks, or returns become chaos. Delve runs logistics like a regulated operation—repeatable, auditable, and global.

Forward & Reverse Logistics

Global shipping, customs handling, local carriers, and managed returns.

Pre-Configured Study Devices

Apps installed, restrictions applied, wearables paired and validated.

Connectivity Guaranteed

SIM activation, carrier selection, APN setup, and signal validation.

Secure Returns & NIST Wipes

NIST 800-88 certified data deletion, refurbishment, and re-kitting.

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Countries Supported

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Device Uptime

0

Devices Provisioned

Real-Time Inventory & Device Tracking

Every device — from tablet to wearable to charger — is tracked in Delve’s supply chain system. Study teams always know what’s deployed, what’s in transit, and what needs replacement.

Real-time inventory dashboard
Device-level barcode tracking
Site-level deployment visibility
RMA & replacement queue tracking
Proactive stock replenishment

No more guesswork. No more spreadsheets. True supply chain intelligence.

Provisioning + Concierge = Zero Gaps

Logistics is only half the equation. Devices still fail, batteries die, and patients need help — which is why Delve pairs provisioning with live multilingual concierge support.

Onboarding calls for device setup
Missed-sync detection & live outreach
Replacement coordination with patients
Site escalation workflows
Proactive battery/signal monitoring

This combination produces unmatched device compliance.

Explore Concierge-as-a-Service™ →

Ready to Streamline Device Logistics?

Let Delve handle the complexity — sourcing, shipping, setup, support, and returns — so your teams can focus on science.

Talk to a Logistics Specialist

Global Device Provisioning Logistics Handled End-to-End.