Research Sites — Delve Health

Site burden

Fewer calls, fewer fires

Missed tasks

With proactive outreach

Coordinator coverage

Concierge

Protocol-trained support layer

Built for real site operations

The Support Every Research Site
Deserves.

Delve Health gives sites the tools and workflows to reduce burden, simplify scheduling, streamline prescreening, and keep patients on track—without adding work for coordinators. Human support handles the follow-through, while dashboards keep the site in control.

Fewer missed visits · Faster resolution · Less coordinator burnout.

SCH
PRE
PT
ESC

Site Workflow

Prescreen → Schedule → Remind → Escalate

Prescreening complete. Patient ready for Visit 1 scheduling.
Concierge confirms availability, schedules visit, and sends patient instructions.
If a task is missed, outreach starts immediately and the site is alerted only if needed.
Coordinator relief Human follow-through + clear escalation rules

Research Sites Are Carrying Too Much.

Coordinators juggle patient calls, follow-ups, diaries, device issues, prescreening lists, and sponsor expectations — often without enough staff or time. The result is burnout, delays, and data gaps.

Delve Health gives sites the tools to operate smoothly, reduce manual work, and focus on patient care — not administrative chaos.

Site operations support

What Delve Health Does for Sites

Reduce site burden by automating routine coordination, triaging issues early, and giving coordinators real-time visibility into what’s happening between visits.

Visit Scheduling & Reminders

Automated reminders, confirmations, follow-ups, and escalation when a visit is at risk.

Prescreening Support

Structured workflows to manage prescreen lists and route only qualified candidates to the site.

Device Setup & Support

Patient onboarding, pairing, troubleshooting, and recoveries when devices miss syncs.

Compliance Dashboards

Live visibility into diaries, wearables, sync health, deviations, and protocol task completion.

The Difference Sites Feel Immediately

Before Delve

  • Too many patient calls and reminders
  • Manual prescreening lists draining staff time
  • Device setup and troubleshooting taking hours
  • Missed visits and last-minute rescheduling chaos
  • Keeping multiple systems in sync by hand
  • Coordinator burnout and turnover risk

With Delve

  • Concierge team owns reminders, follow-ups, and rescheduling
  • Prescreening assistance with escalation only when needed
  • Clear device workflows + rapid troubleshooting
  • Visit confirmations and real-time coordination
  • Cleaner handoffs across systems with fewer manual touches
  • Reduced admin burden so coordinators focus on patient care

Sites reclaim hours every week — and patients stay supported between visits.

Prescreening, Without Overwhelming Staff

Sites often receive long lists of potential patients. The challenge? Calling, tracking, screening, and escalating them all takes time. Delve Health streamlines prescreening through:

More qualified patients. Less site workload.

Site prescreening workflow

Device Workflows That Don’t Burden Sites

Setting up devices, troubleshooting sync failures, and helping patients navigate wearables and mobile apps often becomes a full-time job at sites. Delve simplifies device workflows by:

Sites stay in control — without carrying all the work.

Device setup support

Designed for Site Networks

Unify execution across locations with consistent SOP-driven workflows, centralized oversight, and shared services that reduce coordinator load without sacrificing data quality.

Standardized Workflows

Protocol-driven execution so every site follows the same playbook and escalation paths.

Cross-Site Visibility

Monitor compliance, visit flow, and device/signal health across every location in real time.

Reporting Across Sites

Network rollups for oversight: performance, deviations, patient progress, and operational KPIs.

Scalable Support

Expand sites without adding headcount by centralizing coordination, triage, and patient support.

Trusted by Research Sites

Cardiology Site

37% reduction in manual calls for visit reminders.

Oncology Site Network

91% retention across multi-site hybrid study.

Respiratory Study Site

50% fewer device-related deviations.

Give Your Site the Support It Deserves.

Reduce burden. Improve workflows. Keep patients engaged. Let your coordinators focus on patient care — not admin work.

Book a Site Demo

Learn more about Concierge-as-a-Service™ →