Security, Data Wipe & Returns — Delve Health

Device data handling

Controlled

Audit-ready workflows

Data wipe standard

NIST

NIST 800-88 aligned

Returns + refurbishment

Managed

Secure chain-of-custody

Operational security for trial devices

Secure Returns. Verified Data Wipes.

Trials ship devices across borders, into homes, and back again. Delve runs returns like a regulated process—chain-of-custody, device diagnostics, secure wipe, refurbishment, and re-kitting—so sponsors stay compliant and patient data stays protected.

Talk to a Specialist Ask About Controls

Chain-of-custody · Secure wipe · Re-kitting ready for redeployment.

RMA
WIPE
LOG
LOCK

Secure Returns Workflow

Receive → Diagnose → Wipe → Refurbish

Return initiated: RMA issued, shipping label generated, chain-of-custody started.
Device received: barcode verified, condition assessed, diagnostics performed.
Data wipe completed: NIST 800-88 aligned wipe logged and available for audit.
Audit-ready controls Logs, chain-of-custody, wipe records

Security Controls Built for Clinical Trial Operations

Device security is not a policy document—it is execution. Delve implements operational controls across returns, storage, wiping, and redeployment so sponsors can demonstrate compliance and reduce risk.

  • RMA initiation workflows and labeled returns packaging
  • Barcode verification and device chain-of-custody logs
  • Quarantine + diagnostics prior to refurbishment
  • NIST 800-88 aligned secure wipe and wipe evidence retention
  • Device re-provisioning, re-kitting, and redeployment readiness
  • MDM controls: lockdown, app restrictions, remote wipe capability
  • Inventory disposition tracking (redeploy, refurbish, retire)
Secure wipe and returns processing

The Four Pillars of Secure Device Returns

Security in decentralized trials is operational. Delve applies repeatable, auditable controls to protect patient data, prevent leakage, and keep redeployable inventory compliant.

Chain-of-Custody

Barcode verification, receiving logs, and controlled handling.

NIST 800-88 Wipe Evidence

Secure wipe performed and logged for audit readiness.

MDM + Lockdown

Restrictions, remote wipe capability, and controlled app access.

Refurbish + Re-Kit

Quarantine, diagnostics, refurbishment, and redeployment tracking.

0

Wipe Evidence Captured

0

Return Processing SLA

0

Devices Managed

MDM, Lockdown Mode & Remote Wipe Controls

Delve can deploy devices in a “study-only” configuration. That reduces variability, prevents app drift, and ensures devices can be remotely secured if a device is lost or the study ends.

  • App whitelisting and restriction profiles
  • Remote wipe capabilities and device retirement flows
  • OS update governance and controlled release windows
  • Device status auditing (policy compliance, enrollment state)
  • Documented configuration baselines per study

Security becomes repeatable when devices are standardized.

Mobile device management and lockdown mode

Need Audit-Ready Device Security?

Let Delve manage secure returns, verified wipes, and controlled redeployment—without adding burden to sites.

Talk to a Security Specialist