Clinical Trial Logistics — Delve Health

Forward logistics

On time

To-site or direct-to-patient

Reverse logistics

Controlled

Returns, RMA, refurb, redeploy

Customs + carriers

Managed

Documentation, routing, tracking

Clinical trial logistics that runs like a regulated operation

Global Logistics Without Operational
Chaos.

Delve coordinates shipments, carriers, customs, returns, and replacements so sites and sponsors never lose momentum. Every kit is tracked. Every handoff is documented. Every exception has a workflow—so your study stays compliant and on schedule.

Talk to Logistics Ask About Coverage

Fewer delays · Fewer deviations · Full chain-of-custody visibility.

TRACK
ETA
CUSTOMS
RMA

Logistics Control Tower

Ship → Track → Exception → Resolve

Shipment created: kit labeled, carrier selected, documents attached.
In transit: tracking verified, ETA monitored, exceptions flagged automatically.
Return initiated: RMA issued, chain-of-custody logged, data wipe scheduled.
Always traceable Every kit · every handoff · every outcome

Logistics Built for Trials, Not Consumer Shipments

Clinical trial logistics is not standard fulfillment. It requires predictable workflows, audit-ready records, and a reliable exception process—because a missed delivery becomes a missed visit, a missed sync, or a protocol deviation.

  • Carrier strategy, routing rules, and delivery confirmation
  • Customs documentation and export/import coordination
  • Chain-of-custody tracking for regulated study assets
  • Exception handling: delays, holds, lost shipments, re-ships
  • Return-to-stock workflows and redeployment readiness
  • Replacement logistics coordinated with concierge outreach
  • Secure handling, refurbishment, and documented decommissioning
Clinical trial logistics coverage map

The Four Pillars of Trial Logistics

Logistics breaks when accountability is unclear. Delve runs a control-tower model with documented handoffs, standardized kits, and proactive exception management.

Forward + Reverse Logistics

Shipments, returns, replacements, and controlled redeployment.

Standardized Kits

Prepped, labeled, documented, and patient-ready.

Tracking + Exceptions

ETAs monitored, delays flagged, issues resolved fast.

Secure Returns

Documented wipes, refurbishment, and audit-ready disposal.

0

Countries Supported

0

Shipment Traceability

0

Kits Managed

Chain-of-Custody That’s Audit-Ready

Every logistics event is treated as study evidence: shipment creation, handoff, delivery confirmation, returns, refurbishment, and redeployment. When auditors ask what happened, you can answer in minutes.

  • Device-level identifiers and shipment linkage
  • Delivery confirmation and exception documentation
  • RMA issuance, inbound scanning, and intake QA
  • Refurb, re-kit, and redeploy decisions tracked
  • Secure decommissioning with documented wipes

Logistics becomes part of compliance—not a risk to it.

Chain of custody workflow

Logistics + Concierge = Fewer Missed Moments

Logistics issues become patient issues fast. Delve pairs control-tower logistics with multilingual concierge outreach so participants are never stuck and sites are never forced into troubleshooting shipments.

  • Proactive outreach for delivery issues and missed receipts
  • Replacement coordination and patient scheduling
  • Onboarding support tied to kit delivery milestones
  • Site escalation workflows when exceptions occur
  • Ongoing device-health monitoring after deployment
Explore Concierge-as-a-Service™ →
Concierge support

Ready to De-Risk Global Study Logistics?

Let Delve manage shipping, customs, returns, and exceptions—so your teams can focus on science, not shipments.

Talk to a Logistics Specialist