Study Devices That Stay Connected.

When connectivity breaks, diaries go missing and devices stop syncing. Delve provisions SIM-enabled kits, validates signal and APN settings, and monitors connectivity so participants stay online and sites stay unburdened.

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Fewer missed syncs · Faster issue resolution · Stronger data continuity.

SIM

APN

SIGNAL

SYNC

Connectivity Oversight

Provision → Validate → Monitor → Resolve

SIM activated and linked to the device before shipment.

Connectivity validated: APN configured, carrier verified, test sync completed.

Missed sync detected: troubleshooting initiated, escalation or replacement triggered.

Always monitored Signal health + missed sync detection

Connectivity Management That Prevents Data Loss

Sponsors expect continuous evidence. That requires continuous connectivity. Delve standardizes SIM management and connectivity workflows so devices sync reliably across geographies, carriers, and participant environments.

SIM sourcing, activation, and carrier selection
APN configuration and connectivity validation before shipment
Data plan oversight (thresholds, throttling, roaming controls)
Connectivity QA during kitting and at first participant sync
Missed-sync detection and automated escalation workflows
Replacement coordination when connectivity failures persist
Audit-ready logs of provisioning and connectivity events

SIM management and connectivity validation

The Four Pillars of Connectivity Reliability

Connectivity is not a “nice to have.” It is the pathway that turns devices into usable evidence. Delve runs connectivity like a regulated operational process.

SIM Provisioning

Activated and linked before shipment, with carrier strategy by region.

APN + Validation

Configuration and test sync verified before device leaves the warehouse.

Signal Health Monitoring

Missed sync detection, signal drops, and proactive issue identification.

Resolution Workflows

Troubleshooting, escalation, and replacements coordinated with patients.

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Connectivity Readiness

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Issue Triage Window

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Countries Supported

Connectivity Failures Become Protocol Deviations

When devices stop syncing, data gaps appear and patient tasks fail silently. Delve connects connectivity oversight to compliance workflows—so signal issues are detected quickly, participants get help, and study teams avoid late surprises.

Sync interruptions flagged as operational risk
Patient outreach triggered with guided troubleshooting
Carrier escalations and SIM swaps coordinated
Replacement shipments initiated when needed
Audit-ready trail of all connectivity events

Connectivity is not infrastructure. It is study execution.

Connectivity and sync monitoring dashboard

Want Devices That Stay Online?

Let Delve provision SIM-enabled kits, validate connectivity, and monitor missed syncs—so your endpoints stay intact.

Talk to a Connectivity Specialist