Let’s be friends
Let’s Be Friends · Concierge Support Services

Every site deserves a friend in their corner.

There’s a lot that goes into keeping a study moving. And when your team is stretched thin, sometimes the most helpful thing isn’t another platform.

It’s someone who can step in and get to work.

Tell us what your site needs What we take on
A coordinator’s hands around a coffee mug, wearing DELVE, I love RESEARCH and WE GOT YOU bracelets
There are only so many hours in a coordinator’s week.
We see you. We’ve got you.
Screening calls, data entry, diary follow-up, scheduling, device troubleshooting — it all lands on the same few desks. We’re not here to add anything to that pile. We’re here to take it off your hands.
Where we step in

Consider us an extension of your team.

Our concierge teams take on the day-to-day work that keeps studies moving, giving your people more time for what matters most: patients.

Pre-screening & secondary screening
We call your referrals, work them through the protocol questions, and pass along the ones who are ready for your team.
Data entry
Source-to-EDC entry and query resolution, so nobody on your staff is typing at 7pm.
Diary & PRO adherence coaching
Real coaching between visits, so diaries and assessments actually get completed.
Appointment coordination
Scheduling, reminders, rescheduling, and long-term follow-up outreach.
Device training & troubleshooting
We onboard participants on their devices and stay on the line when something stops syncing.
Patient engagement & retention
Medication reminders, check-ins, and translation — the steady contact that keeps people enrolled.

Not sure which one you need? Start with the part that’s hurting most.

Let’s talk it through
Members of the Delve Health concierge support team
Meet your friends at Delve

Real humans, not another login.

Our specialists learn your workflows, sit in your meetings, and stay with you for the length of the study. You get the same names and faces every week, not a ticket queue — real people who know your study by heart.

Protocol-trained Study-dedicated Multilingual
A little something for your wrist

Come grab a bracelet. Say hello.

You’ll find us handing them out at conferences and events along the way. Grab one, wear it, and come say hi.

A clinician resting a wrist on a wooden table, wearing the three Let’s Be Friends bracelets

Let’s be friends.

Tell us what’s on your plate. We’ll tell you where we can help.

Whether there’s something you need help with right now or you just want to get to know Delve, we’d love to hear from you.

connect@delvehealth.com