Delve brings dedicated patient concierges who know the protocol and the person—combining human connection, technology, and patient insights to improve engagement, retention, and study outcomes.
Four solutions that combine technology with hands-on support for patients and sites.
Protocol-trained people who close the loop on missed tasks, devices, and site burden.
Diaries and assessments patients can actually complete — with a human follow-up when they don’t.
Validated endpoints from 25+ devices, on one clinical data layer.
Live compliance and signal health — so drift is visible before it becomes a deviation.
When a patient misses a diary, a visit, or a device sync, a Delve team member follows up. Here's what that means for your study.
Patients finish the work.
Diary and ePRO completion that holds for the whole study, not just the first month.
Cohorts stay enrolled.
Human follow-up between visits keeps patients engaged, so retention doesn't depend on luck.
Sites get time back.
Reminders, troubleshooting, and rescheduling move off the coordinator's desk.
The dataset stays intact.
Wear-time, sync, and missing data are monitored and resolved before the readout.
A global biopharma sponsor was seeing 60% eCOA compliance across enrolled patients. Delve deployed concierge eCOA retraining, proactive monitoring, and enhanced site support.
A U.S. biopharma faced high missingness in daily PROs threatening the primary endpoint. Delve added protocol-trained human support inside the digital workflow across US + EU sites.
Protect pivotal endpoints with completion and retention that hold at scale.
A compliance partner from day one, without building an ops team first.
PMCF and multi-year follow-up where the cohort has to last.
Workflow relief so coordinators can stay with patients, not inboxes.
Operational guidance on eCOA, wearables, and retention — written by the team running these trials.
Explore the Knowledge HubA working definition of electronic clinical outcome assessment and how it fits modern trial designs.
Evaluation criteria that go beyond software — execution, support, compliance, and site impact.
What actually keeps people enrolled through every visit — not another reminder feature.
A short newsletter on eCOA, wearables, and what actually keeps a study on track. No product drip.
Tell us what’s on the protocol. We’ll tell you where technology and a concierge team can help.
Submit your details and we’ll follow up within 1 business day.