What Are Patient Concierge Services?

A patient concierge serves as a single point of contact that proactively helps patients navigate the complexity of clinical trials; while providing support for comprehension, participation logistics, and technologies. Delve Health’s patient concierge services were specifically designed to increase patient engagement and retention; and decrease sites’ administrative responsibilities by automating many everyday tasks. Using the concierge services feature within the Clinical StudyPal solution can lead to expedited trial timelines; enhanced site and sponsor relationships; and potentially lower trial costs.

In the broadest sense, a patient concierge can do almost anything non-clinical for patients, covering issues and questions that fall outside the scope of a clinical research professionals’ duties.

Specific services that Clinical StudyPal’s patient concierge services include are:

  • Appointment reminders and follow-ups
  • Patient retention services (ex: in-home care requests, remote patient monitoring, etc.)
  • Important clinical study information
  • Web-based app or wearable device training and support
  • Medication schedule reminders
  • eDiary entry reminders
  • Site and trial experience feedback

Benefits of Patient Concierge Services

Delve Health’s patient concierge services have the potential to increase patient satisfaction, streamline patient flow, elevate clinical efficacy, and decrease clinician burnout—increasing patient compliance, patient retention, and the overall patient experience within a clinical trial.

Our Clinical StudyPal platform provides everything you need to intelligently connect higher quality, real-world data (RWD); obtain analytics; and operate with the expertise to help your site solve challenges; and develop more diverse, patient-centric clinical trials.

Patient concierge services are even valuable, if not necessary during the COVID-19 pandemic. With a large number of patients utilizing tele-health visits to stay safe at home, they need help to ensure their data is being properly captured and saved. Clinical study sites and healthcare at-large are more quickly exploring, integrating, and utilizing platforms and solutions that give them options to continue trial operations. Whether a site or sponsor chooses virtual trials, a hybrid model, or a fully decentralized clinical trial design, the Clinical StudyPal can help keep patients engaged and ensure patient compliance.

Learn more about Delve Health’s Clinical StudyPal’s solution and strategically driven tactics made to reach your clinical trial goals.

Schedule a meeting


remote clinical trials | Delve Health

7 Ways to Increase Clinical Trial Patient Engagement with SMS & Messaging Apps

Most of us agree that a clinical trial’s success depends heavily on patient engagement. The importance of design patient-centric studies cannot be understated. Engaged
eConsent allows for video conferencing.

The Rise of eConsent Forms and its Impact on Patient Recruitment

Informed consent is one of the founding principles of research ethics. Its intent is that human participants can partake in medical research freely (i.e., voluntarily)
Delve Health delivers wearables directly to patients all over the world.

Delivering Devices and Safely Collecting Real-World Data (RWD)

Can we say something more around why we are focusing on collecting raw data from Wearables? Wearables are being implemented in more and more
banner | Delve Health

Are Wearables a Fade OR Are They Our Future?

Wearables in clinical research is a “hot topic” and all the “buzz.” While many people feel it will propel the clinical research enterprise into

What is eConsent

Defining eConsent in Clinical Trials The US Food and Drug Administration (FDA) has defined electronic informed consent (eConsent) in clinical trials as “the use of
Research In The United States | Delve Health

Opportunities In Transforming Clinical Research In The US

Clinical trials are essential for the development of new drugs and treatments. The goal of clinical trials is to find better ways to prevent,