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Patients Need Good Communication—SMS Can Help

Trying a new communication channel can leave you feeling uncertain. However, when it comes to utilizing SMS/text messages to more effectively communicate with your study participants in order to remotely monitor your patients, you don’t have any reason to be scared.

There are usually three (3) reasons we repeatedly hear regarding why clients are hesitant to engage with patients via text messages—and why you should reconsider them.

  1. Patients don’t want another text.
  2. Legal concerns
  3. Uncertainty of how to execute and capitalize on a new communication method.

Delve Health has heard these concerns and can help you navigate them. This will ensure the incorporation of SMS will be a successful endeavor. Sending text messages in real-time will serve as reminders for clinical trial participants to complete their study’s tasks, like eDiary entries, on-time—leading to increased patient compliance overall.

We will concede that maybe not every patient is going to opt-in to your SMS list for the clinical study, however a majority most likely will agree to participate—especially Gen Z, Millennials, and “Xennials” who are used to predominately communicating via their smartphones anyway.

SMS communications does come with its own set of rules and regulations that you do need to abide by. However, if you’re collecting consent properly and using Delve Health’s Clinical StudyPal, you can be rest assured our platform already follows federal and local laws, as well as guidelines for clinical research studies. Through our app, you will only be contacting study participants to remotely monitor them. Increasing communications is a quick and efficient solution that is extremely cost effective, plus the most important benefit of all—increasing overall patient satisfaction.

Those benefits, along with being able to offer more decentralized clinical trials (DCTs) or hybrid trials, will lead your clinical research endeavors successfully into the future.

And last, but of course not the least, Delve Health is here to help.

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