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Project Manager

Job Description

  • Responsible for managing complex clinical trial study projects and high visibility clients, with the goal of delivering the highest quality software & services with on-time delivery
  • Effectively manage all aspects of client digital clinical trial projects inclusive of scope, timelines & budget
  • Lead regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process.
  • In collaboration with internal and client teams, effectively lead the design, configuration, implementation, execution and close out of client projects.
  • Lead the gathering and definition of project requirements and ensure associated documentation is complete and accurate and effectively managed through the project life cycle.
  • Work closely with development team to ensure project scope & requirements are clear & complete while supporting the configuration of Clinical Studypal.
  • Effectively deliver demonstrations to client teams in support of design, system testing & system training.
  • Lead team in the presentation of study services & training on study specific systems at investigator meetings.
  • Lead project implementations and product configurations for client accounts
  • Develop and maintain strong customer relationships
  • Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
  • Create and manage detailed project plans to ensure deliverables are complete on time
  • Effectively prioritizes own and workload of self and other team members
  • Effectively uses Delve Health software and other systems and solutions required to support customers and projects
  • Study other customer success programs and analyze customer data to identify the best practices
  • Help customers plan and identify the best ways to utilize the software
  • Share knowledge, experience, and information about the industry to other team members
  • Educate customers on the capabilities of the software
  • Proactively identifies and addresses issues or risks


  • Strong interpersonal skills and leadership
  • Excellent communicators both orally and in writing
  • Strong project management skills
  • Prior track record working leading project implementations and product configurations for client accounts on this level
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Team player
  • Good time-management skills
  • Experience creating and managing project plans Additional Information


  • Experience with clinical trial data management
  • Experience working with budgets
  • Bachelor’s degree in Computer Science or health-related degree
  • Master’s degree in Computer Science or health-related degree

Clinical Data Manager

Delve Health is currently looking for a Remote Clinical Data Manager and to join a team dedicated to bettering lives through successful clinical trials.


  • Conducts Acts as a liaison to the PM and/or client as required and communicates with management regarding all data management (DM) activities within their studies.
  • Develops and maintains data management project documentation files; performs independent reviews of data management deliverables following documented CDM guidelines.
  • Develops and delivers study specific training for DM project staff.
  • Produces project-specific status reports for management, PM and/or clients on a regular basis. Monitors study metrics.


  • 2+ years of experience data experience in a leadership position
  • Medical Device Experience and working knowledge of Medidata Rave
  • Knowledgeable of database setup, maintenance and closeout

Project Coordinator


  • Establish and manage project timelines and objectives
  • Track and document project details and progress
  • Work to drive projects to completion
  • Collaborate with the product team to scope additional product features and product roadmap
  • Develop supporting documentation to streamline software design and configuration
  • Partner with the project manager and other internal teams to become an expert in Delve Health’s end-to-end implementation processes
  • Communicate and collaborate with cross-functional teams to meet deliverables
  • Assist in completion of project milestones
  • Work closely with project managers to manage projects and effectively deliver to clients
  • Attend project kick-off meetings
  • Create and manage detailed project-specific timelines to ensure deliverables are complete on time as scoped
  • Establish and manage project timelines and objectives, driving them to timely completion
  • Review of deliverables for accuracy and completeness
  • Identifies and address potential issues or risks
  • Work closely with scale copyright/license holders and/or translation vendors as needed
  • Manage device inventories and tracking, and work with third-party service providers as needed


  • Bachelor’s degree in Management or a related field
  • Microsoft Word, PowerPoint, Excel, HTML (preferred)
  • 2-4 years working in Customer or Software Implementations or a combination of education and experience Additional Information
  • Detail-oriented and results-driven
  • Self-Starter
  • Experience solving technical problems and conversing with clients

Customer Service

  • Troubleshooting and creative problem solving
  • Ability to Multitask and Prioritize Tasks
  • Strong interpersonal skills and leadership
  • Excellent communicators both orally and in writing
  • Strong project management skills
  • Team player
  • Good time-management skills

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